Delivery and Returns
We can't wait for you to receive your order, and we hope you love it!
Read on for information on getting your order and what to do if something isn't completely right
Delivery
Local Delivery - FREE
If you live within 5 miles of East Bergholt (Suffolk), we can deliver your order within 24 to 48 business hours for free. Ensure you provide a phone number so that we can organise dropping your order off to you at a convenient time.
We use Royal Mail for all our deliveries
Royal Mail Tracked 24 with Signature - £4.80
1 to 2 business days
Royal Mail Tracked 48 with Signature - £4.07
2 to 3 business days
Royal Mail Tracked 24 - £3.60
1 to 2 business days
Royal Mail Tracked 48 - £2.87
2 to 3 business days
UK Standard Delivery - free for orders over £60
2 to 4 business days
We'll provide you with tracking info so you can keep your eyes peeled for your delivery
Returns
If you no longer want your Stitched by Caitlin bag, we understand things can change. You can return your items within 14 days of receiving them, provided they have not been used or washed, and are in their original packaging.
How to return your items
- Email us at hello@stitchedbycaitlin.co.uk with your order number and reason for return
- We will provide the return address, but you will have to cover postage for the return, so please ensure you select a shipping method that has tracking so you can keep an eye on it
- Once we receive your items, and confirm everything is okay, we'll issue a refund (minus the cost of the original delivery) to your original payment method
As we make 1 of 1 bags, we do not offer exchanges. If you would like a custom design, please email hello@stitchedbycaitlin.co.uk to find out more.